Terms and Conditions
Helenas Sewing Room
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Please read these terms and conditions carefully. You agree that any use of the services provided by Helenas Sewing Room shall constitute your acceptance of these Terms and Conditions.
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Order Acceptance
All business is subject to our terms and conditions of business.
We accept payment by any of the major debit or credit cards as well as cash.
All prices are shown in UK pounds sterling and are inclusive of VAT, we offer an additional delivery charge as listed on our website.
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Missed Appointment
£5 charge
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Measuring
Goods are altered in accordance with the measurements provided by you after consultation.
Condition of Goods
We have the right to refuse to supply our services if the goods you supply are soiled, marked, faulty or damaged. We will endeavour to advise you of any marks on goods upon receipt of the goods. We reserve the right not to work on soiled goods and will return the goods to you after deducting all fees incurred in respect of postage and administration. The garment’s original finish will be retained where possible or unless otherwise requested. Every effort will be made to match the alterations required with the garment’s original finish but for various reasons it may not be possible to produce an identical finish.
We shall endeavour to inspect the customer’s goods upon delivery to us and advise the customer of any items of property found in the goods but Helenas Sewing Room shall not be responsible for any claims in respect of valuables, cash or property claimed to have been left in the customer’s goods.
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Prices and Terms
The Price of the Goods shall be as advertised on our website. We reserve the right to change prices and specifications in respect of additional items required or garments that require additional service, we will inform you of this.
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We aim to return all customer garments within the time period agreed with the customer..
Orders are accepted and promises for return of altered goods are given conditionally upon our being able to secure the necessary items required to finalise the required alterations and without responsibility for delays arising through uncertainties of manufacture, strikes, accidents or other causes beyond our control.
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Returns Policy
Please contact us within 7 days of receipt of your order should you have any queries about the product(s) you have received or. collected
While every effort is made to ensure that you receive the required goods in the best possible condition, please inspect all items carefully upon receipt. Our products are altered/custom-made according to specifications provided by you and therefore we cannot accept returns or refunds on the goods for any aspect of the product which has been determined by you in particular but without limitation incorrect measurements, fabric choices, incorrect measurements of goods at the time of their manufacture, change to finish if we feel it more appropriate to the type of garment or fabric.
Any claim by you which is based on any defect in the quality of the work or failure of the goods to correspond with the specification for work should be notified to us on discovery. This does not affect your statutory rights.
Please note: no refunds can be given once the altered goods have been returned to the customer and subsequently cut, treated or altered in any way.
In the unlikely event of any proven defect in the quality of the work or failure of the Goods to correspond with the specification, our liability shall be limited to a refund of the total sum paid for the alteration services as set out in our original quote to you. We will not be liable for any direct or indirect loss of profits or other financial loss or damage arising out of defective, damaged or goods, over and above the value of the work carried out. This does not affect your statutory rights.
Disputes
In the first instance any complaint should be made direct to our Customer Services Department and we will endeavour to resolve the issue fairly, confidentially, and effectively within 28 days. This does not affect your statutory rights.
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Data protection and Privacy
All personal information that you provide, including email and postal addresses will be held in the strictest confidence and only used to fulfil your order with us.
We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998).
We collect information about you for 2 reasons:
Firstly, to process your order and second, to provide you with the best possible service. We will not pass your e-mail address to other trusted traders unless you agree. The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies, we will delete or correct it promptly. The personal information which we hold will be held securely.
If you have any questions/comments about privacy, please email us helenastilwell@yahoo.com
Other websites
We will not accept any responsibility for any web site not under our control, which mat act as a portal for our site, or be connected by hypertext links from our site.
Alteration of Service or Amendments to the Conditions
We reserve the right to make changes to our website, policies, and these Terms and Conditions at any time. You will be subject to the policies and Conditions in force at the time that you use the website or that you order goods from us.
Governing Law and Jurisdiction
These conditions are governed by and construed in accordance with the laws of England and Wales. You agree, as we do, to submit to the non-exclusive jurisdiction of the English courts.
If any provision of these Terms and Conditions shall be unlawful, void or for any reason unenforceable then that provision shall not affect the validity and enforceability of the remaining terms and condition.
Our Contact Details
Harefield Road
Uxbridge
UB8 1PJ
please email helenastilwell@yahoo.com for any queries regarding this
Customer Support and Service
Please email us using our contact page if you have any questions about our service at any time.
Comments & Suggestions
We review our services on an ongoing basis and introduce new items, but we learn the most by listening to what you have to say. Please contact this site or call us with any comments you may have on any aspect of our service.